Refund & Exchange Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.
1. For problematic returns such as defective ones, you can request a replacement or refund with picture proof.
2. For returns without problematic issues, we only offer store credit.
To start a return, you can contact us at hello@shop-oceanica.us If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. The buyer is responsible for shipping fees if it is a non-problematic return.
We do not provide cash refunds. We will accept exchanges within 14 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 14 days of the original purchase date with a valid receipt and all tags attached. Once we have received your return, it will be processed as quickly as possible. Store Credits are processed within 5 - 7 business days once the return has been received by our warehouse. We reserve the right to refuse any returns which do not meet our return policy requirements.
Store credits will be emailed to the email address attached to the order and valid for 12 months.
United Kingdom, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain and Ireland return shipping is covered by a flat fee of £9.95. This fee is deducted from the total returned value.
If you are returning from an alternate country, the shipping service and cost are to be completed via your local postal service.
Please note, that any duties paid are based on your local government requirements and are not eligible for store credit.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
NON-RETURNABLE ITEMS
Unfortunately, certain types of items cannot be returned.
- Earrings WILL NOT be refunded due to hygiene reasons.
Please get in touch if you have questions or concerns about your specific item.
FINAL SALEFinal Sale styles are last chance styles and will not be restocked. All products are marked to clear and not eligible for a return unless confirmed faulty by our team.
Any unauthorised Final Sale items which are posted back to OceanicaI will be refused upon delivery and returned to the sender.
UNREASONABLE CLAIMS / FAIR USE POLICY
Our team closely monitors unusual return patterns and activity, therefore if we suspect fraudulent activity within your account, we may have to withhold issuing a refund or block your account and any associated accounts entirely. Fraudulent activity includes but is not exhaustive to: claims relating to orders not being received, items missing, unusual patterns of returns activity; where we suspect someone isn't just trying their items on, but wearing them for longer periods or returning items worn/used and not matching what was originally ordered. If you return items that do not match what you originally ordered, we reserve the right to take legal action against you. This includes returning items that are significantly different from what you purchased or attempting to return items that do not belong to the company.
RESPONSIBILITY
Returned items are your responsibility until they reach us, so make sure they're packed up securely and can't get damaged on the way! As the parcel remains your responsibility until it arrives back with us, ensure that you retain your proof of postage in case you need to contact us about your return.
We're not responsible for any items that are returned to us by mistake. If we're able to locate them (which is not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.Please return each individual order separately. We are unable to process your return if two or more orders are returned within the same parcel.